Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United Kingdom and other copyright laws, and is the property of Wax And Wick Room Ltd. The collective work includes works that are licensed to Wax And Wick Room Ltd. Copyright 2021, Wax And Wick Room Ltd ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Wax And Wick Room Ltd. or purchasing Wax And Wick Room Ltd products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Wax And Wick Room Ltd or to purchase Wax And Wick Room Ltd products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorised by Wax And Wick Room Ltd. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks and trade names of Wax And Wick Room Ltd used in the site are trademarks or registered trademarks of Wax And Wick Room Ltd.

Warranty disclaimer

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Wax And Wick Room Ltd disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Wax And Wick Room Ltd does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Wax And Wick Room Ltd does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

Wax And Wick Room Ltd shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Wax And Wick Room Ltd has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that a Wax And Wick Room Ltd product is mistakenly listed at an incorrect price, Wax And Wick Room Ltd reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Wax And Wick Room Ltd reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Wax And Wick Room Ltd shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Wax And Wick Room Ltd without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice

Wax And Wick Room Ltd may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Wax And Wick Room Ltd

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Wax And Wick Room Ltd or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

Wax And Wick Room Ltd does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Wax And Wick Room Ltd is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Wax And Wick Room Ltd reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Wax And Wick Room Ltd in its sole discretion.

Indemnification

You agree to indemnify, defend, and hold harmless Wax And Wick Room Ltd, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, Wax And Wick Room Ltd may link to sites operated by third parties. However, even if the third party is affiliated with Wax And Wick Room Ltd, Wax And Wick Room Ltd has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Wax And Wick Room Ltd. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Wax And Wick Room Ltd seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Wax And Wick Room Ltd may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Wax And Wick Room Ltd.

Shipping Charges

Unless order qualifies for free shipping (see below), the customer will be charged for the cost of shipping their items. All shipping charges are subject to change in the event of ordered items not meeting the selected shippers conditions. In the instance that shipping rate needs to be amended Wax And Wick Room Ltd. will contact the customer within 2 working days to resolve outstanding shipping issues.

There may be additional charges for some heavy and bulky items to Republic of Ireland, Northern Ireland, the Scottish Highlands, Isle of Man and offshore islands.

 

Product Reviews published on this website

All customer product reviews are subject to moderation by staff. Wax And Wick Room reserves the right to publish, remove, edit, hide or disregard reviews without notice to the reviewer.

All customer reviews are very important to us. If you have had a negative experience with Wax And Wick Room you are entitled to leave a review. However we would ask that you contact us first in the hope that we can resolve any issues in a satisfactory manner and leave a review at the end of the process.

Reviews without any comment are unlikely to be published.

Reviews that reference on-going customer-company issues or conversations are unlikely to be published.

Reviews containing offensive language, off-topic content or personal details will not be published.

Order for Export

Quotes on orders for export include shipping, special packaging, and documentation at a customer’s request. Please call us for quotes. All shipments for export are subject to prepayment in British Pounds Sterling (£).

Damaged Freight

All merchandise is sent Ex Works. The freight carrier is responsible for complete and safe delivery of your merchandise. It is your responsibility to inspect the merchandise when it is delivered. If the freight carrier fails to deliver your merchandise in good condition, it is your responsibility to contact us so that we can file a claim with the carrier on your behalf.

Special Orders

Special orders may require a deposit.

Order Discrepancies

Check all orders immediately upon receipt and contact us within 10 days on any discrepancies.

Returned Merchandise

Please call if you need to return an item. We accept returns under the following conditions:

1 - Call for return authorisation.

2 - Item must be in good condition.

3 - Item must be returned within 30 days of receipt.

4 - Original receipt is required.

5 - In most cases a restocking fee of 20% will be charged. We cannot accept returns on hazardous materials.

In addition: Your product must be complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned in the original box, with all packing and accessories. Any 'Free Gifts' received with the product must also be returned. You will receive a full refund (excluding Delivery charges, unless faulty). If your order had a free delivery option, Wax And Wick Room reserve to right to charge for delivery, on return of unwanted items (unless Faulty). 

Returns Postage

If the customer changers their mind upon receiving good they have 7 days to return the goods to us. Shipping for this return will be paid by the customer 

Replacing Merchandise

When a situation occurs where Wax And Wick Room is shipping another product to you as a replacement for damaged or incorrect product, there will be an additional charge for the new product sent and a credit applied at time of the return of the incorrect product.

Prices

Wax And Wick Room will invoice all orders on the basis of prices in effect at the time of shipment.  All prices include VAT.

Liability

Our liability is limited to the purchase price paid for any item. We make no warranty or representation, express or implied except all products conform to the description provided by the manufacturer on sales literature or product labels.

Gift Cards and checkout codes

Our checkout accepts discount codes and promotional codes. These include but are not limited to fixed price discounts, percentage discounts, "Buy X get Y" discounts, and free shipping discounts. If you have a discount code you may use it during the checkout process on any qualifying order. Please check the codes individual terms and conditions for details, including any expiry date. Expired codes will not be replaced. Only one code may be used per checkout.

PRIVACY POLICY

This Privacy Policy describes how www.waxandwickroom.co.uk collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels 
  • Disclosure for a business purpose: shared with our processor Shopify 

Order information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify 

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

  • Your consent;
  • The performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To perform a task carried out in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. 

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

  • Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
  • Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below 

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR. 

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services. 

The length of time that a Cookie remains on your computer or mobile device, depends on whether it is a 'Persistent' or 'Session' Cookie. Session Cookies last until you stop browsing and Persistent Cookies last until they expire or are deleted. Most of the Cookies we use are Persistent and will expire between 30 minutes and 2 years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

We May update this privacy policy from time to time in order to reflect changes to our practices or for other legal, operational or regulatory reasons.